Fuck You Lens Crafters!
I'll call this little rant... "Fuck You Lens Crafters!" But I must also preface by telling you that this is one of those little things in life that just irks me... and it doesn't help that my wife and I are on completely different sides of this issue.
Days before heading up to the Wisconsin Dells, Nicholas broke his glasses. We had no choice to but to go to the most expensive place on Earth for glasses.... Lens Crafters.
He needed glasses in an hour. (it took them more like 3) Valerie took him and walked out with his new glasses and receipt for the $200 it just cost. They don't take our vision insurance (another total waste of money) so it hurt the pocketbook right before a mini-vacation but it had to be done so we bent over like a good little consumer and took it in the ass.
In September, against my wishes, Valerie took Alyssa to Lens Crafters to get her new glasses for the school year. She walked out spending $257.
$257 for glasses that will only last a year (Both kids have my bad eyes and will likely change prescriptions every Fall until adulthood)
That's where my philosophy comes in. Glasses for the kids last will only 12 months. There's absolutely no point in paying for glasses so expensive when they only last a year. And my kids don't exactly treat their glasses with a gentle hand so a backup makes perfect sense.
I liked what we've done in the past...
Take the kids to an eye doctor that actually accepts our insurance. Take that prescription over to ForEyes and pick out 2 glasses for $99 (adding a couple up charges if need be)
So Craig... why the 'Fuck You' to Lens Crafters? This sounds like this is an issue between you and your wife.
Funny you should ask... Fast forward 3 months and a couple of weeks... to the morning of December 30th.
Apparently, Alyssa decided to sleep in her $257 glasses. I suppose $257 glasses can't hold up to that. An arm fell off at the joint. And because we didn't buy her glasses at ForEyes she doesn't have a backup pair. (Grrrr!!) Valerie was working so that meant that I had to take her to the mall to get her glasses fixed.
We get to Lens Crafters and show them the glasses. They cannot be fixed. Her frames were $150 and they will sell me new frames for $75. (50% within 12 months)
$75 more for frames that lasted less than 4 months. Needless to say, I was greatly irritated!
After again, taking it right up the ass, she got her new frames. I asked for the old frames back. They refused to return them to me. Frames that I paid $150 for less than 4 months ago!
This is where Craig got angry...
(since I'm actually writing this 2 weeks after it happened the exchange below will be truncated to show the basic gist of it)
I demanded to speak with the manager. I own the frames, broken or not, and I want them returned!
Sir, it's against our policy
Show me something in writing that says you can keep my frames!
Here's the policy
From their website...I don't see where it says you can keep my frames!
1-Year Replacement Discount
Replace your broken glasses with the same or equivalent pair for 50% of their current retail price (may not be combined with other discounts, promotions or insurance). Additional costs may apply to upgrades. Sorry, does not apply to loss, theft or industrial safety eyeglasses.
I understand your upset sir but we don't give the frames back.
But I paid for the frames.
[gets general manager]
Why do you even want the broken frames?
Because I paid for them!
We need the frames to prove to our auditors why we sold a $150 frame at 1/2 price.
This exchange lasted probably 7-8 minutes. He was flustered because I was not accepting his answer and I figured that we were getting very close to... "Sir, you're making a scene and if you don't leave I'm going to call security."
So we left. $75 poorer than when we walked in. So yes... Fuck You Lens Crafters!
